Privacy Policy

Last updated: 22 July 2026

1. Who controls your personal data

SENTRACONNECT LTD is the data controller responsible for personal information collected through vipissyfan.com.

Company number: 16679452
VAT number: GB 503 3638 17
Registered office: 41 Hillcroft Road, Altrincham, England, WA14 4JE
Business/contact address: 43 Derbyshire Avenue, Stretford, Manchester, M32 9LS, United Kingdom
Email: [email protected]

2. Information we collect

When you submit an enquiry, we collect:

• your full name;
• email address;
• telephone number;
• preferred contact method;
• any information included in your optional message;
• confirmation that you have read this Privacy Policy.

Technical and security information may also be processed when the form is submitted. This may include your IP address, browser type, device information, date and time of submission, referring page and anti-spam signals.

Please do not include health information, financial information, identification documents or other sensitive personal information in the message field.

3. Why we use your information

We use personal information to:

• register and review your enquiry;
• respond using your preferred contact method;
• discuss product compatibility and your requirements;
• pass the enquiry to an authorised enquiry manager or relevant heating-product service provider where necessary to respond;
• prevent spam, fraud, misuse and security incidents;
• maintain limited records of enquiries and responses;
• comply with applicable legal obligations.

Submitting an enquiry does not create an order, product reservation, purchase contract or installation contract.

4. Lawful bases

We normally rely on our legitimate interests to receive, review, route and respond to enquiries requested by website visitors. These interests include operating an enquiry service, helping users obtain relevant product information, maintaining records and protecting the website against abuse.

Where processing is required by law, we rely on compliance with a legal obligation.

The checkbox next to the form is an acknowledgement that you have read this Privacy Policy. It is not consent to unrelated advertising or marketing.

We will not use your details for unrelated electronic marketing unless separate permission has been obtained where required.

5. Required and optional information

Your name, email address, telephone number and preferred contact method are required so that the enquiry can be identified and answered. The message field is optional.

You are not legally or contractually required to provide this information. However, if required contact information is not provided, we may be unable to register or respond to the enquiry.

6. Who receives your information

Your information may be accessed by:

• authorised personnel acting for SENTRACONNECT LTD;
• an authorised enquiry manager responsible for responding to the request;
• a relevant heating-product supplier, installer or service provider where sharing is necessary to handle the enquiry;
• Web3Forms and its infrastructure and security providers;
• professional advisers, regulators or public authorities where disclosure is legally required.

Recipients are given only the information reasonably necessary for the relevant purpose. We do not sell your personal information.

If every lead is always transferred to one specific independent company, that company should be named in this section before the website is published.

7. How long information is kept

SENTRACONNECT LTD normally retains enquiry records that do not result in a continuing relationship for up to 12 months from the last relevant communication.

Records may be retained for longer where necessary to handle a complaint, establish or defend legal claims, meet legal obligations or maintain security records.

Web3Forms states that form-submission data may be retained for up to three years, unless a shorter account setting applies or the information is deleted earlier.

8. Security

Reasonable organisational and technical measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

9. Automated decisions

We do not use submitted enquiry information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Automated security and anti-spam checks may be used to identify suspicious submissions.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of eligible information;
• request restriction of processing;
• object to processing based on legitimate interests;
• request portability where that right applies;
• complain about how your information has been handled.

You have the right to object to processing based on legitimate interests. You also have an absolute right to object to the use of your personal information for direct marketing.

These rights are not absolute and may depend on the purpose and lawful basis of processing.

11. Exercising your rights

To submit a privacy request, email [email protected] and identify the website vipissyfan.com.

We may request information reasonably necessary to verify your identity. We normally respond within the period required by applicable data-protection law.

12. Complaints

Please contact us first if you have concerns about our use of your information.

You may also complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint .

13. Changes to this policy

We may update this Privacy Policy when our processing activities, service providers or legal obligations change. The latest revision date will be displayed at the top of this page.