Payments, Enquiry Cancellations and Refund Information

Last updated: 22 July 2026

1. No payments are taken through this website

Vipissyfan is an advertising and lead-generation website operated by SENTRACONNECT LTD.

This website does not:

Because no payment is made to SENTRACONNECT LTD through this website, there is no website payment for SENTRACONNECT LTD to refund.

2. Reference price

The displayed price of £271.74 including VAT is a reference retail price supplied for this advertising campaign as at 21 July 2026.

It is not a binding offer or quotation. The eventual supplier or installer must confirm the current product price, VAT, delivery, accessories, installation charges and any other costs before you make a payment or enter into a contract.

3. Cancelling an enquiry

You may ask us to close your enquiry and stop further contact by emailing: [email protected] .

Please include:

We may request limited additional information where reasonably necessary to verify that the request relates to you.

Closing an enquiry does not cancel a separate purchase or installation contract that you may already have entered into with another business.

4. Enquiries already passed to a recipient

If the enquiry has already been passed to an authorised enquiry manager, supplier, installer or service provider, we will take reasonable steps required by applicable data-protection law in response to your request.

The receiving business may have its own lawful reason for retaining limited information. If it has contacted you, you may also contact that business directly and ask it to stop further communication.

5. Requests to delete personal information

A request to cancel an enquiry may also include a request to delete eligible personal information.

Deletion requests are handled in accordance with our Privacy Policy. The right to deletion is not absolute, and limited information may be retained where required by law, for security, complaint handling or the establishment, exercise or defence of legal claims.

6. If you later purchase a product or service

Any future purchase, deposit or installation booking will be a separate transaction with the seller or installer identified in the relevant quotation, order confirmation or contract.

Before paying, check the trader’s:

SENTRACONNECT LTD does not administer refunds for payments made directly to an independent seller or installer.

7. Distance-contract cancellation rights

If you enter into a consumer contract online, by telephone or away from the trader’s normal business premises, UK law may provide a cooling-off period.

For many distance contracts involving goods, a consumer can cancel without giving a reason within 14 days after receiving the goods. For many service contracts, the cancellation period is 14 days after the contract is entered into.

Exceptions may apply depending on the goods or services and the way the contract was concluded. The actual seller or installer is responsible for providing the legally required cancellation information and, where applicable, a cancellation form.

8. Work requested during a cooling-off period

If you ask an installer to begin services during an applicable cooling-off period, the installer should explain the consequences and obtain any express request or acknowledgement required by law.

If you later cancel after requesting that work begin, you may be required to pay a proportionate amount for services properly performed before cancellation. This depends on the contract and applicable law.

Do not allow installation work to begin until you have received and understood the trader’s written price, cancellation terms and contractual information.

9. Returns and change-of-mind refunds

Where a statutory right to cancel applies, the seller should explain:

These obligations belong to the business that entered into the sale with you, not to the Vipissyfan advertising website.

10. Faulty, misdescribed or unsuitable goods

A commercial warranty or expired warranty does not automatically remove statutory rights against the seller.

Goods supplied by a trader must generally be as described, of satisfactory quality and fit for their intended or agreed purpose. Depending on the circumstances, remedies may include repair, replacement, a price reduction or refund.

If a product is faulty, contact the seller identified on the invoice or order confirmation and retain proof of purchase.

11. Payments requested by another business

Carefully verify the identity, company details, total price and contractual terms of any business requesting payment after an enquiry.

Vipissyfan will not ask you to enter payment-card or online-banking credentials into its enquiry form.

If someone claims to represent Vipissyfan or SENTRACONNECT LTD and requests payment through this website, report the matter to: [email protected] .

12. Chargebacks and payment disputes

Questions about a payment must first be directed to the business shown on the invoice, contract, card statement or bank transaction.

SENTRACONNECT LTD cannot issue, reverse or investigate a payment it did not receive or process.

13. Statutory rights

Nothing on this page removes or restricts any mandatory rights or remedies available under applicable UK consumer law.

General guidance is available from GOV.UK consumer protection rights .

14. Contact

For questions about an enquiry submitted through vipissyfan.com, contact: [email protected] .

For a product return, payment cancellation, warranty claim or refund, contact the seller or installer named in your purchase documents.