Refund Policy

1. General Provisions
This Refund Policy is designed to outline the procedures and conditions for refunds when clients are not satisfied with the physical products purchased through our website. The policy establishes clear rules and procedures that apply to refund requests.

2. Responsibility
Company Vipissyfan Ltd is committed to providing high quality products and complying with all applicable consumer protection laws and regulations.

3. Terms and Conditions of Refunds
3.1 Unwanted Product: If you have ordered a Vipissyfan Smart Thermostat and decide you no longer require it, you may return the unopened and unused product within 30 days of delivery for a full refund.
3.2 Faulty Product: In the event the product arrives damaged or develops a fault within the warranty period, we will offer a replacement or full refund upon return of the defective item.
3.3 Cancellation of Orders: You have the right to cancel your order before it has been dispatched for a full refund.
3.4 Prohibited Returns: Refunds will not be issued if the product has been modified, tampered with, or damaged through misuse.

4. Refund Procedure
4.1 Submitting a Request: The Client submits a request for a refund by contacting the support team via the contact details provided on our website.
4.2 Consideration of the request: The refund request is considered by the company as soon as possible, usually within two working weeks.
4.3 Decision: After reviewing the request, the company will decide whether to issue a refund or explain the reasons for refusal.
4.4 Disbursement of funds: If the decision is favourable, the company makes a payment of the funds to the customer's account within 14 days.

5. Final Terms
This Refund Policy is an integral part of the general terms and conditions of use of the Vipissyfan website. The company reserves the right to make changes to the policy without prior notice, but the changes will be published on the official website of the company.