Warranty and Statutory Rights Information

Last updated: 22 July 2026

1. Purpose of this page

This page provides general information about possible warranty coverage for the Vaillant sensoCOMFORT VRC 720F and explains the role of the Vipissyfan website.

It is not a warranty certificate and does not replace the warranty terms supplied by the eventual seller, installer or manufacturer.

2. Vipissyfan does not provide the product warranty

Vipissyfan is an advertising and lead-generation website operated by SENTRACONNECT LTD. The website does not sell the product, take payment, arrange installation or enter into a product purchase contract.

SENTRACONNECT LTD therefore does not issue, administer, approve or reject warranty claims relating to the Vaillant sensoCOMFORT VRC 720F.

3. Reference warranty information

The product information supplied for this advertising campaign identifies a one-year warranty for the Vaillant sensoCOMFORT VRC 720F.

This is reference information only. It should not be interpreted as an independent warranty promise from SENTRACONNECT LTD or as confirmation of Vaillant’s current manufacturer guarantee terms.

Before purchasing, ask the eventual seller or installer to provide the applicable warranty or guarantee terms in writing.

4. Details to confirm before purchase

The written warranty information should identify:

• the legal name and address of the warranty provider;
• the duration and geographical scope of the warranty;
• when the warranty period begins;
• whether registration is required;
• any registration deadline;
• installation and commissioning requirements;
• parts, labour and call-out charges that are covered;
• any exclusions or limitations;
• the available repair, replacement or other remedy;
• the procedure and contact details for making a claim.

5. Installation and compatibility

Compatibility with the relevant Vaillant boiler, heat pump, wiring, controls, gateway and proposed heating zones should be confirmed before installation.

Installation and commissioning should follow the manufacturer’s current instructions and should be completed by a suitably qualified heating professional.

Warranty coverage may be affected where damage results from incorrect installation, unauthorised modification, misuse or operation contrary to the manufacturer’s instructions. The precise effect depends on the applicable warranty terms and the cause of the fault.

Incorrect installation does not automatically remove statutory rights relating to an unrelated product defect or a service that was not performed with reasonable care and skill.

6. Records to retain

You should keep:

• the purchase invoice or other proof of purchase;
• the seller’s and installer’s contact details;
• the product model, serial number, MPN and product code;
• installation and commissioning records;
• any warranty or guarantee registration confirmation;
• copies of relevant correspondence and fault reports.

7. If the product develops a fault

Contact the business that sold the product or supplied it as part of an installation. That business should be identified in your invoice, quotation or contract.

Explain the fault, when it began and any troubleshooting already undertaken. Provide proof of purchase and the relevant product details when requested.

Do not dismantle or attempt an unauthorised repair if doing so may be unsafe or may affect warranty coverage. Follow the manufacturer’s safety instructions and obtain qualified assistance where required.

8. Manufacturer support

If a manufacturer guarantee applies, the relevant documentation should explain how to obtain support from Vaillant.

Current Vaillant service and guarantee information can be checked on the official Vaillant website: Vaillant guarantee information .

Registration requirements published for other Vaillant appliances should not be assumed to apply to this thermostat. Confirm the terms applicable to the exact product and purchase.

9. Statutory consumer rights

A manufacturer’s guarantee or other commercial warranty is additional to, and does not replace, any statutory rights you may have against the business that sold the product.

Under applicable UK consumer law, goods supplied by a trader must generally be:

• as described;
• of satisfactory quality;
• fit for their intended or agreed purpose.

Depending on the circumstances, available remedies may include repair, replacement, a price reduction or refund. Different rules may apply according to when the fault is reported, the nature of the problem and whether the product was supplied as part of an installation service.

Installation services supplied to a consumer must generally be performed with reasonable care and skill.

10. Contact concerning this page

Questions about information published on vipissyfan.com may be sent to: [email protected] .

SENTRACONNECT LTD cannot decide a warranty claim where it is not the seller, installer or warranty provider. Product faults and warranty claims should be directed to the business identified in the relevant purchase or installation documents.

11. Independent consumer guidance

General UK consumer-rights information is available at: GOV.UK consumer protection rights .